Stop being one resignation away from chaos.
I build a living knowledge graph for your business. Everything your team knows about each client, linked together, kept current, and in front of the right person when they need it.
Right now, it's all in people's heads
What your team knows about each client lives in a few heads, a lot of inboxes and last month's meeting notes.
That works - until someone's off sick, on leave, or hands in their notice.
And it's quietly costing you before anyone leaves. A promise made in a meeting, a detail a client mentioned once. It may already have been dropped, and nobody knows yet.
A living knowledge graph
Get one knowledge graph per client: the people, the decisions, the strategy and the open questions, all linked together. Every piece points back to where it came from - the email, the meeting, the document.
It's an internal tool for your team. Your clients never see it - they just notice that nothing gets dropped.
It's living because it changes with the work. Your team adds to it as they go, and anything that's gone out of date gets flagged and trimmed.
Not organised around clients? The same thing works for a team - a sales graph, a marketing graph.
For you
Your best person might leave. What they know stays.
Everything they've learned about your clients is in the graph, with the source attached. The next person picks up where they left off.
For your team
Sharper, never replaced.
Your people still do the work. The graph puts the history, the decisions and the open questions in front of them first, so they're always on their A game.
Everyone performs like your best team member.
How it works
- 1
We start with one client. A real one your team is working on right now.
- 2
We feed in what you already have. Emails, meeting notes, transcripts, strategy documents. You can also ask it to go and find what's new.
- 3
It builds the graph. Plain pages, all linked, each one pointing back to its source.
- 4
Your team picks up a few simple habits. Start, add what's new, save. I train everyone in person.
- 5
It flags what's gone stale. You decide how fresh each kind of knowledge needs to be. When something passes that, it tells you.
Then we do the next one. Once the first graph is working, a new one is ready to fill in seconds. It all runs on your systems, and it's yours.
More on how it works →Already running in Wellington
At EightyOne Media, a Wellington media agency, the first client graph was running on a live account twelve days after we started.
Four working days after his first test edit, one of the owners was adding months of email history, updating the client's goals and closing open questions on his own. I didn't do that work for him.
Read the EightyOne Media story →I run my own business on the same system, with one graph per client I work with.
“Our new Onboarding Coordinator was running complex contract processing on her own, in her first 2 days, in under 30 minutes — driving the Claude project Joe built for us. That understanding used to take six months to build. I'll happily sing Joe's praises to every General Manager across our group.”
Who you'd be working with
I'm Joe. I've spent nearly a decade inside NZ service businesses and the last two years building AI systems. I build every graph with your team, in person, on your real work.
More about me →Let's talk about your team
Grab a coffee with me, no slides. Tell me how your team keeps track of what it knows, and I'll tell you honestly whether a living knowledge graph would help. If it wouldn't, I'll say so.
Book a Coffee